Updates & FAQ´s

November 26th, 2022


To keep an overview with regulations coming with COVID, we have collected the most important infos on the latest measures:


To make it easier for you planning your well-deserved vacation, despite all the uncertainty, we offer "relaxed" cancellation guidelines with no finacial-risk for you 😀

  • Free rebooking or free cancellation up to the day of arrival when the borders have to close, lockdown by the government, officially imposed ban on accommodation, entry ban into the Wilder Kaiser region or exit ban from your home community

  • Free cancellation in case of a travel warning from the government ministry responsible for the holiday destination in the Wilder Kaiser region

  • Money-back guarantee within 7 working days

If the government closes the border while you are on vacation here and you therefor have to depart earlier, the remaining days booked will of course be canceled free of charge

For extra safety, we highly recommend the European travel insurance, which covers numerous additional cancellation options concerning COVID:


Should you have to cancel your vacation with us for other reasons than travel bans or lockdowns, our regular cancellation conditions apply:

  • Free cancellation until 30 days before arrival

  • 50% of the arrangement price will be charged when canceled 29 to 14 days before arrival

  • 80% of the arrangement price will be charged when canceled 13 to 1 day (s) before arrival

  • 100% of the arrangement price will be charged in the event of no-show or early departure